Privacy Policy


We treat all customer information in accordance with our Privacy Policy.

At Source Direct, we would like to assure you that we take your information and privacy very seriously.

The following is a description of what we do and don’t do with your details.

  • Information you provide us
    For Source Direct to process your order, we need information such as your name, email or contact number, delivery address and payment details. Other information will also be collected with your permission from time to time. This will normally include preferences such as likes or dislikes.
    Outside of information that you enter on the web site, we also receive and store certain types of information when you interact with us, this is provided through the use of Cookies.
  • What are Cookies?
    Cookies are alphanumeric identifiers that are placed on your computer’s hard drive through your web browser.
    Cookies enable our systems to recognise your browser and welcome you back to our site.
    By disabling cookies, you will not be able to participate in some of the features offered by Source Direct.
    Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for Cookies in your Help/Contents and Index option on your browser.
    We recommend that you leave your Cookies enabled otherwise, you may not be able to shop with us.
    Our cookies don’t send us back any information about your computer or any other information on your hard drive.
  • How do we use the information?
    Information that you have provided us will be used in four ways:
    • To enhance your shopping experience.
    • To communicate to you new products and services and also at times, the opportunity to up take on special promotions or offers. You have the option to opt-out of this communication by replying to the communication with an unsubscribe message or to change your preferences through My Account.
    • To generate a holistic but anonymous view of the Source Direct customer base. This information will allow us to analyse trends and demographics to help us improve on the services provided.
    • It is important to note that we only send periodical communications to people who have “opted in” to receive it. We do not set out to “spam” our members in any way and honour their right to privacy.
  • Disclosing Your Information
    • Partners
      Third party companies and individuals have been engaged to perform functions on behalf of Source Direct. Functions such as fulfilling and delivery of purchases, credit card payment authorisation, trend analysis, marketing and promotions, but all information will only be used to perform their appropriate functions and not for other usage.
    • Authorities
      Source Direct will pass on any information relating to suspected fraudulent activity to appropriate authorities.
    • Partner Organisations
      With organisations that we operate but do not own, your information will be shared with that business. Please note, that we only go into partnerships with organisations who have the same regard to Privacy as we do.
    • Industry Groups
      From time to time we provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This may comprise data collected about you and other users to form aggregate results. However, we will not provide any direct personal information that identifies you as our customer.
    • Verification of Members
      We do use various details to verify information given to us by our members. At times, we use:
      • names on member accounts to compare with information on credit cards
      • we use member phone numbers and email addresses provided to us to communicate with customers about payments
      • we use member addresses to check against credit card billing addresses etc .
      • in cases where fraud or other crime is suspected, we do communicate with Police, Banks and other relevant authorities
      • Many of these checks are done manually and communication is handled carefully by a member of Source Direct’s own Customer Experience team.
    • Lost login and Password details
      All information is kept private. Many members often forget details such as their passwords. We do not distribute these either via telephone or email. The customer is informed of their “Password reminder” rather than the actual password being given out.
  • Information Security
    All information submitted to Source Direct is secured using Secure Sockets Layer (SSL) software.
    Information sitting on the website is protected by state-of-the-art encryption and firewall technology.
  • Children’s Privacy
    It is important that any information provided or purchases made by children have the consent of parents or guardians.
  • Other Privacy information you should be aware of
    Sign out or close your browser once you have finished shopping within or associate partner stores. This is to ensure that others cannot access your personal information and correspondence.
    If you share a computer with someone or are using a computer in a public place like a library or Internet café. You as an individual are responsible for the security of and access to your computer.
    • You are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet and
    • Further Privacy information can be obtained on the Australian Privacy Commissioner’s Web Site

    If you still have questions please contact us at or on 1300 447 957

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